DESCRIPTION: If you clicked the button in your withdrawal box to send the email and received the message "The verification link has expired". You must follow the instructions below to resolve the problem.
POSSIBLE REASON: This problem might be a result of clicking on the ‘Withdraw’ button multiple times.
RESOLUTION STEPS:
- Try the process once again and click on the latest verification link sent to your email.
- Please make sure that you use the link within one hour from the time it was requested.
- If this does not work, kindly log out from your account and follow the steps below:
- Delete all previous expired links from Deriv.com from your email inbox.
- Ensure the internet browsers are up to date and use the same browser to access your email inbox and Deriv.com website.
- Or you can try again using the incognito mode
After completing both these steps, you may request a new link again.
- Be sure to check your spam or junk section on your email as well if you do not receive the link in your inbox.
Besides that, make sure to click on the latest link sent to your e-mail!
You may find more information regarding this by following this link:
https://community.deriv.com/t/withdrawal-verification-link-is-expired/27224