DESCRIPTION: Kindly be informed that on our platform, you must withdraw your funds via the same payment method you use to deposit in your account.
This information refers to our Terms and Conditions. However, it depends on your payment methods. If your payment method is not available for withdrawal then you are allowed to use a different payment method to withdraw your funds.
POSSIBLE REASON:
Please refer to the guidelines below to check whether you are allowed to withdraw using a different payment method.
Deposit using MasterCard: If you deposit using MasterCard, you need to withdraw the funds using E-wallets.
Deposit using a VISA Card: If you are unable to withdraw the funds using a VISA Card due to card processor limitations, you need to withdraw the funds using E-wallets.
Deposit using Ewallets/ Online banking: If the E-wallet/ Online banking option is not visible in your withdrawal section, you are allowed to use a different payment method to withdraw your funds.
RESOLUTION STEPS:
- Check the link for all the payment methods we accept on our platform. https://deriv.com/payment-methods
- Check your cashier to see which one is available in your country.
- Make a minimum deposit with the payment method you wish to use on your account to register the method in your cashier.
- You will then be able to see the method available on the withdrawals page.
You can contact our customer support via LiveChat if you have any further questions.
Disclaimer: This is subject to internal review
For further check refer to:
https://community.deriv.com/t/withdraw-using-a-different-payment-method/32183