Skrill and Neteller Deposit issue
DESCRIPTION: If you are trying to fund your Deriv account via Skrill or Neteller and received an error message stating that the transaction could not be completed; follow the instructions below to find out how to resolve this case.
POSSIBLE REASON: If you deposited into your Skrill or Neteller e-wallet with your MasterCard. You will not be able to deposit this amount to Deriv.com due to the restriction set by the Mastercard on Skrill and Neteller e-wallets due to the restriction set up by the wallet provider.
Even if you transfer this amount to a different Skrill / Neteller e-wallet this amount still will be blocked and not available for deposits to our website as the initial resource of funds was MasterCard.
RESOLUTION STEPS:
- Thus, we would advise you to deposit into your Skrill or Neteller wallet using a VISA card.
- Then you can go to your Deriv Cashier and deposit in your account using the funds in your e-wallet.
For further check refer to: