DESCRIPTION: The self-exclusion tool is used to manage your online trading activity and exercise Secure and Responsible Trading (Secure and responsible online trading guidelines | Deriv). This tool sets and adjusts the amount of money and time you spend trading online.
With the Self-exclusion setting, YOU CAN:
- Limit the amount of money you may trade within a specified period.
- Limit the losses you may incur within a specified period.
- Limit the amount of time you may trade in a session.
- Exclude yourself from trading on our website for a definite or indefinite period.
HOW IT WORKS:
- You have full control over your trading limits. You can set, remove, increase, or decrease limits on your stake amount, losses incurred, and duration of trading sessions at any time.
- If you wish to bar yourself from trading on our site, set self-exclusion limits. There’s a minimum period of 6 months for self-exclusion after which you may extend it to a total of 5 years or resume trading immediately after expiration.
- When you’ve set your self-exclusion period, we will refund your account balance.
RESOLUTION STEPS:
- You may go to the Self exclusion page on your Deriv account.
- Setting your limits is optional and you can adjust them at any time. If you don’t wish to set a specific limit, leave the field blank.
- You can also exclude yourself entirely for a specified duration. Once the self-exclusion period has ended, you can either extend it further or resume trading immediately.
- If you wish to reduce or remove the self-exclusion period, contact our Customer Support via LiveChat/Whatsapp for further assistance.
For further check refer to https://community.deriv.com/t/trading-limits-and-self-exclusion/33110 / https://deriv.com/responsible/