If your documents <a href="https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411"><ins>meet our requirements</ins></a>, it should take 1 to 3 working days to process them. If it has been more than 3 working days, there may be some issues with your documents.&nbsp;
What to do 
<ol>
<li>Check if your documents <a href="https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411"><ins>meet the requirements</ins></a>.</li>
<li><a href="https://deriv.com/contact_us?is_livechat_open=true"><ins>Reach out to us via live chat</ins></a> if you need help.</li>
</ol>

If your documents meet our requirements, it should take 1 to 3 working days to process them. If it has been more than 3 working days, there may be some issues with your documents.

What to do 
Check if your documents meet the requirements.
Reach out to us via live chat if you need help.

Verification process and time frame

Know Your Customer (KYC) 