DESCRIPTION: If you've contacted our Customer Support agent via LiveChat/Whatsapp before, that's great! You're on the right track.
Feel free to reach out to our Customer Support Team for any questions about our products, services, or platform.
In some cases, more in-depth checks are needed, and specialized teams will handle these. Typically, it takes up to 3 working days for the relevant department to review and respond via email.
We appreciate your patience during this investigation period as we strive to provide the best assistance to all our clients. Your concerns are important to us.
For further check refer to https://community.deriv.com/t/resolution-timeframe/40320