DESCRIPTION: If you noticed there is an unauthorized trade in your account.
POSSIBLE REASONS: This could be due to
- API token connected to 3rd party application
- Sharing credentials and devices
RESOLUTION STEPS: Please immediately reset your password here and enable 2FA here immediately as a second layer of security. If the trade was executed by a third-party application. Please proceed to
- Revoke Access immediately (https://app.deriv.com/account/connected-apps) under account settings.
- Delete the API token immediately (https://app.deriv.com/account/api-token) under the account setting. Note: Can only perform this action in the RESPECTIVE sibling accounts of the API token.
- We would suggest you read this community article about the API part: Article
NOTES: Aside from that, you may refer to our website on how to keep your account safe.
FOR FURTHER INFORMATION:
Deriv community articles: https://community.deriv.com/t/unauthorized-trade-dtrader/29279