DESCRIPTION: If you feel that the trades that you placed in your account were unsatisfactory, you can always recheck the trades with our customer support specialist for further checking.
RESOLUTION STEPS: In order for us to further check the trades, we would need the information below:
- Account number
- Reference IDs
- Date and time of the trades
You may find this information in the statement section of your account.
Once the above information is ready, you may contact our customer support team via LiveChat to inform our agents. Our team will further check this matter for you. Do note that it may take up to 3 working days.
FOR FURTHER INFORMATION:
Deriv Community article: https://community.deriv.com/t/trade-dispute-smarttrader/36416