DESCRIPTION: If you wish to make a deposit or withdrawal to your account via a Payment Agent that works with the same payment method you wish to use, follow the instructions below to make the deposit or withdrawal.
POSSIBLE REASON: Not all payment agents work with all available payment methods. So you can search and see which payment agent accepts the payment method you want to use before contacting them.
RESOLUTION STEPS:
- Please go to your cashier page and search for the “payment agent” option then you will be able to see the “All payment agents”.
- Once you click on it, you will be able to filter the payment methods offered by the payment agents from your country for the deposit and withdrawal.
Disclaimer: Please note that the payment methods offered by payment agents might be different based on your country of residence.
You may find more information in the following link:
https://community.deriv.com/t/search-for-payment-agents-based-on-the-preferred-payment-method/50048