DESCRIPTION: When you are trying to deposit with Paylivre, Deriv's email is automatically added to the Paylivre Cashier page.
RESOLUTION STEPS:
- You will need to click on the "email" field option and edit the email address to match with the same one used to create the Paylivre account.
For more information, please refer to Deriv Articles: https://community.deriv.com/t/paylivres-error-user-not-found/28956