DESCRIPTION: we have weekly server maintenance every Sunday at 1:00 GMT. The weekly maintenance will take approximately 2 hours to complete and service may be disrupted during this time, this information is displayed on our MT5 dashboard while accessing via Trader's Hub.
POSSIBLE REASON: This is to ensure that we deliver top-notch service to our clients.
RESOLUTION STEPS: during this short period, you won't be able to open new trades, modify them or close the open trades, therefore, please ensure:
- To pay attention to the maintenance notices on the platform.
- To have enough margin in your account to sustain the already opened positions throughout the maintenance.
- To manage the open position in the MT5 account before the maintenance starts
For further check refer to https://community.deriv.com/t/mt5-weekly-maintenance/31299