DESCRIPTION: Initiating a dispute will allow us to check your trades with the information provided.
POSSIBLE REASON: You might require us to check your trades if they have deviated from your predetermined parameters or expectations (eg. Stop Loss, Take Profit, Stop Out, etc)
RESOLUTION STEPS:
- Reach out to us via LiveChat
- Provide us with the following information:
-
- MT5 Account number
- Reference ID/number (Trade ID)
- Type of contract
- Time and date of the contract
Please also add a description of the issue that you are facing, the more details the better as this can help at the investigation.
To gather the Reference ID/number (Trade ID), you can follow the steps below:
- For the Mobile app:
- Login to your MT5 account
- Click the History tab to redirect to the History page
- On the History page, you may find the trade ID by clicking on the trade shown on the page
- Once the trade is clicked, you will find the trade ID starting with a hash #
- For the MT5 PC App/Web Version:
- Log in to your MT5 account
- At the bottom of the page/app you will find the History tab (In the mt5 web terminal it will show up as a watch symbol in the bottom left)
- Click the History tab, and right-click on the mouse for the side pop-up box to appear
- On the box, click Position to set the History tab to show Position history
- The Trade/Contract ID can be found under the ticket column
For further check refer to: