DESCRIPTION: Did you deposit via MasterCard but were unable to find the same payment method in your Withdrawal section?
Follow the instructions below to find out what you can do in this case.
POSSIBLE REASON: This is a common issue faced by our clients due to card processor limitations. In some countries, it is not possible to withdraw with a Mastercard.
Nevertheless, we offer our clients the option to use e-wallets for the withdrawal process.
RESOLUTION STEPS:
- Click our payment method page to view the other available payment methods you can use for withdrawal.
https://app.deriv.com/cashier/deposit
- Go to your Deriv Cashier and make a minimum deposit amount via the new payment method that you want to use to withdraw your funds.
- Then you will be able to see the payment method available on your cashier withdrawal page.
Kindly be informed that on our platform, you must withdraw your funds via the same payment method you use to deposit in your account.
If you still have questions about which method you can use, contact our customer support for more information.
For further check refer to:
https://community.deriv.com/t/mastercard-withdrawal-issue/27227