DESCRIPTION: below you can find information on what information is needed for the uncredited crypto deposit to be checked by the customer support
POSSIBLE REASON: if your crypto deposit is unsuccessful and your funds have been deducted from your end.
RESOLUTION STEPS:
1) Please wait for 3 confirmations from your crypto wallet with your Hash ID.
2) For uncredited crypto deposits, we require proper proof of transfer/deposit from your wallet provider to check further. Please ensure your proof of transfer includes the information below:
- Hash ID
- Network
- Amount
- Date and time of the transaction
- Deposit address (must be the same as your crypto cashier’s address)
- Type of cryptocurrencies
Please, reply with a text format and attach a screenshot as well, if you have it.
3) Please ensure that your funds have been deducted from your end and the transaction is successful before you proceed to contact us for further checking.
Disclaimer: the expectation time might differ for each transaction