DESCRIPTION: Kindly be informed that we have two official Customer Service channels: Live chat and Whatsapp. These options allow you to contact us and get help from our real time Customer Support Agent.
RESOLUTION STEPS:
- Finding the Live Chat Icon: You can locate the live chat icon in two places:
- On our webpage.
- If you're logged into your account, you can also find it there.
- You can be assisted in languages other than English, too. The chat automatically switches to the language you selected for your account upon registration.
- If your account language is English, but you wish to be assisted in another language, once the agent starts interacting with you, ask them to transfer you to an agent who can speak your language, or you can simply write the language you want to be assisted in, e.g. “Portuguese”, “French”, “Spanish”, and the chat will be transferred to the corresponding agent.
When will I get to speak with an agent via live chat?
Before you’re directed to an agent to be assisted in real time, a robot responds to you on live chat so your issue can be addressed to the relevant department. The waiting time will depend on the queue of customers in attendance.
The robot will ask you questions to find out what help you need. It also provides you with useful information on many different topics.
For further check refer to https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541 / https://deriv.com/contact_us/