How to reset your Deriv X password?

1 min. readlast update: 11.18.2023

DESCRIPTION: below you can find a step-by-step guidance in case you are unable to login to your Deriv X account and you wished to reset your Deriv X account password

POSSIBLE REASON: You might be facing an issue login to your Deriv X account due to incorrect login credential or there might be an issue with your browser or internet connection. 

RESOLUTION STEPS:

  1. Log in to your Deriv account showing the Trader's Hub here 
  2. Refer to "Other CFD Platforms" under CFDs section showing your Deriv X account
  3. Click the “Open” button, and a pop-up will appear. To change the password, you need to click the pencil icon in the password section.
  4. Once you click the pencil icon, a pop-up page will appear. Click “Change password”.
  5. A verification email will be sent to your email and once you click on the "Change password" button, you will be able to set your new password.
  6. You can proceed to log in using your new Deriv X password.
  7. Please be reminded that once you change the password for the Deriv X account, this will be updated for both your Deriv X demo and real accounts.

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