DESCRIPTION: below you can find a step-by-step guidance on how to log in to your Deriv X account by using the mobile application
POSSIBLE REASON: You might be facing unsuccessful login to your Deriv X account due to incorrect login credentials, internet connection or your Deriv X mobile app is not updated to the latest version.
RESOLUTION STEPS:
- You can download the Deriv X mobile application of Deriv X from Google Play (Android), App Store (iOS), App Gallery (Huawei)
- Once you’ve downloaded it, launch the application and log in to your account. You can toggle between your demo or live account. Select according to your Deriv X account type.
- You may find your Deriv X account username inside your Deriv account Trader's Hub here
- If you receive an error message "The password for this username is incorrect. Try again", kindly double check your login credentials are correct. If you're unsure, you may change your Deriv X password using this link here under "Deriv X Password" section
- Once you successfully login for the first time in the app, you'll be granted a choice to set-up 4 digits login code and fingerprint in the app. You can choose to skip the option but it's serve the purpose to ease your effort on the upcoming logins and to further enhance your Deriv X account security
For further check refer to https://community.deriv.com/t/login-to-deriv-x-account/49938