DESCRIPTION: below you can find a step-by-step guidance in case you are unable to log in to your Deriv X account by using your internet browser (web terminal)
POSSIBLE REASON: You might be facing unsuccessful login to your Deriv X account due to incorrect login credentials, internet connection or there might be an issue with your browser.
RESOLUTION STEPS:
- Log in to your Deriv account showing the Trader's Hub here
- Refer to CFDs section showing "Other CFD Platforms" sub-section
- Click on red colour "Open" button and then "deriv X Web terminal"
- Once you’ve launched the web terminal, you will be prompted a new window showing your Deriv X web terminal
- Please insert your Deriv X login credentials (Deriv X username & password)
- Once you've input the correct login information, you will successfully login to your Deriv X account now.
- If you receive an error message "Incorrect username or password", please double check your login credentials are correct. If you're unsure if you're login using the correct Deriv X password, you can always update your Deriv X password here (Click on "Change password" under Deriv X Password section)
- You will receive a verification email to reset your password
- Once the verification link has been clicked, a new window will be opened for you to enter your new password
- You can proceed to log in using your new Deriv X password
For further check refer to https://community.deriv.com/t/login-to-deriv-x-account/49938