DESCRIPTION: You can delete and permanently remove active AD(s) using the DP2P web version before they're confirmed by the buyer
POSSIBLE REASON: You might need to delete your active AD (s) due to different reasons like wrong payment details indicated , wrong rate on the AD(s), you wish to change to a different amount, won't be available online to see the transaction through and many more
RESOLUTION STEPS: Please follow the below steps to delete your DP2P ads on the website
- To delete Ad(s) from the website, simply go to the "My Ads" section and hover the curor over the desired order that needs to be deleted.
- Go to your Deriv P2P cashier https://app.deriv.com/cashier/p2p on the "My Ads" section.
- If "Your ads are paused" you may change them to "Your ads are running"
- Then, click on the trash bin icon next to "active" status.
Note that ads can only be deleted if there are no ongoing orders!
For further check refer to link here