DESCRIPTION: If you're looking to update your home address on our platform, here's a step-by-step guide:
RESOLUTION STEPS:
- Navigate to your profile page by clicking on your account icon here.
- From the left sidebar, select the "Personal Details" option
- In the "Address" section, enter your new home address and once done,
- click the “Submit” button.
- You shall receive an email requesting you to submit the latest Proof of Address (POA). For more information on POA, you can refer here.
- Please allow up to 3 working days for our dedicated team to review and verify your submitted information. They will notify you of the status update via email.
Important Note: Change of address is not available for fully verified account. Therefore, reach out to our Customer Support agent via Live Chat/Whatsapp for further assistance.
For further check refer to https://community.deriv.com/t/change-home-address/38351