DESCRIPTION: Fiat onramp is a cashier service that allows you to convert fiat currencies to crypto to top up your cryptocurrency accounts. For this feature, we will use a 3rd party exchange service like Banxa. You will need to create an account with them to use their services. If you have a Deriv Cryptocurrency account, it's available for you. However if you wish to deposit using Fiat Onramp, you will be able to withdraw only via standard Cryptocurrency process.
POSSIBLE REASON: In case you would like to convert fiat currencies to crypto to top up your cryptocurrency accounts.
RESOLUTION STEPS:
1) You need to choose the available exchanger in "Buy cryptocurrencies via fiat onramp" section on this page: https://app.deriv.com/cashier/deposit
2) Then enter the desired amount and use the credit card or bank account to deposit.
3) Once the deposit is authorized, you will receive the amount in your respective Cryptocurrency account.
There will be no specific indication to say it was done through Banxa. It will reflect as a normal Cryptocurrency deposit
For further check refer to : https://community.deriv.com/t/fiat-onramp/28029