DESCRIPTION: Trading online can be exciting, but it’s important to be reminded that there are risks involved. We encourage all our users to secure their accounts to experience the best in online trading.
RESOLUTION STEPS: Here are some simple steps to keep your Deriv account secure:
- Be Cautious with Links: Avoid clicking on random links in emails. If a familiar organization asks for your login details on another website, visit that site directly without clicking on the email link. Don't trust links that redirect you to external sites.
- Verify Suspicious Emails: If you receive an email that seems suspicious, copy its content and search it online to see if it's a known phishing scam. You can also contact the sender via phone or alternate email to confirm.
- Check Sender's Email: Deriv will only contact you from no-reply@deriv.com or support@deriv.com. If you get an email from a different address claiming to be Deriv, report it via live chat.
- Keep Software Updated: Regularly update your operating systems and antivirus software. Deriv's website and apps are always improving, so keep your device and apps up-to-date.
- Use a VPN: Consider using a Virtual Private Network (VPN) for added security, especially when accessing sensitive information on Deriv.
- Turn Off Auto-Connect: Avoid connecting to public Wi-Fi, as hackers can create fake networks. Double-check Wi-Fi credentials to ensure you're on a secure network.
- Strong Passwords: Create unique passwords with a mix of numbers, symbols, and upper/lowercase letters. Avoid using personal information like your name or birthdate. Change passwords regularly and use a password manager for stronger ones.
- Enable 2FA: Use Two-Factor Authentication (2FA) via your mobile device or email. Accounts with 2FA are more secure.
- Stay Aware: Keep your belongings secure and never leave them unattended. Watch for odd electronics that may be used for spying.
For further check refer to https://blog.deriv.com/posts/how-to-protect-your-online-trading-account/