Device Troubleshooting Guide

1 min. readlast update: 11.30.2023

DESCRIPTION: If you encounter issues with deposits, withdrawals, trades, or logging in, follow these steps before contacting support:

RESOLUTION STEPS:

  1. Update your browser to the latest version.
  2. Try different internet browsers.
  3. Use incognito mode.
  4. Attempt on another device.
  5. Ensure a stable internet connection.

For further check refer to https://community.deriv.com/t/troubleshoot-your-device/38388

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