Description: A payment agent is an exchanger that acts as an intermediary between the client and us.
The purpose is to assist clients who cannot deposit using the payment methods that are available on our website, as they do not have a bank account or prefer to deposit using their local currencies or other payment options that are not available on the website.
RESOLUTION STEPS:
Here are the steps on how to deposit using a payment agent from your Deriv account.
- Go to our cashier page and look for the payment agent method in the list on your left.
- Click on the payment agent's method. Kindly choose your preferred payment agent and contact them for further instructions.
- Once you have contacted the payment agent, you may proceed to make the transaction into the payment agent account with the details given by the payment agent. Please ensure that you save the proof of transfer that you made to the payment agent for further reference.
- The payment agent will credit the deposit funds into your account and you can check that information on your account statement under Reports.
DISCLAIMER : Deriv is not affiliated with any Payment Agent. Customers deal with Payment Agents at their sole risk. Customers are advised to check the credentials of Payment Agents and check the accuracy of any information about Payments Agents (on Deriv or elsewhere) before transferring funds.
You may find more information regarding this issue in the following link:
https://community.deriv.com/t/deposit-using-payment-agent/28468