DESCRIPTION: If you tried to fund your account and received the following message: "Transaction was not successful".
Follow the instructions below to find out what you need to do to complete your deposit.
POSSIBLE REASON: If your deposit has been declined by the bank due to an invalid format or field.
This indicates the card details were incorrect.
RESOLUTION STEPS:
- Please ensure there are no spaces or special characters (, &, $) in the card number.
- And recheck the card data entered and try again.
- If the issue persists, please contact your bank for further clarification or you can use another available payment method for your account.
For further check refer to:
https://community.deriv.com/t/deposit-decline-due-to-authentication-failed/29578