DESCRIPTION: If you received a deposit error as “Authentication failed. Card Refused” upon depositing via Mastercard or VisaCard, it shows that your debit/credit card 3-D Secure authentication was not complete.
POSSIBLE REASON: Your recent deposit via credit card was unsuccessful because the 3-D Secure authentication was not complete.
RESOLUTION STEPS:
- Thus, please ensure you enter the correct secure code from MasterCard (called SecureCode) or Visa (called Verified by Visa).
- Or you may contact your bank for more information if you don’t receive the code or the code is invalid.
For more information please visit the following link:
https://community.deriv.com/t/deposit-decline-due-to-3d-secure-code/29294