DESCRIPTION: In the case of a deceased client’s active account with a pending balance, should no relatives/heirs contact us for claiming the pending balance, the account is kept dormant and the balance is rescinded.
However, should any relatives/heirs contact us to claim the deceased’s remaining pending balance, the following requirements and documentation need to be provided in order to refund the money to the respective relative/heir:
1) Documentation related to the relative/heir:
- Proof of identity document • Selfie with proof of identity document • Proof of address document • Proof of relationship document (marriage/ birth certificate) • A letter from the relative/ heir explaining that they would like us to transfer the funds to them, indicating their requested payment method and payment details. • A letter from the solicitor /notary confirming the heir is entitled to deal with this inheritance.
2) Documentation related to the deceased client:
- Proof of identity document of the deceased from a relative/person contacting us • Deceased’s will that reflects the inheritance details • Death certificate
Important Note: All the above documentation is required to be notarized by a certified notary.
If you have any further inquiries, kindly reach out to our Customer Support agent via Live Chat/Whatsapp for further assistance.
For more information, you may refer here:
Deriv Community Article: https://community.deriv.com/t/deceased-client/38046