DESCRIPTION: Cryptocurrencies via Fiat Account is a payment method where you will make a deposit using crypto (BTC/LTC/ETH/BCH/DOGE/ADA/TRX/XRP/BNB) and receive the funds in fiat currency in your fiat account (USD/GBP/EUR).
POSSIBLE REASON: If you would like to make a deposit using cryptocurrency and receive the funds in fiat currency in your fiat account.
RESOLUTION STEPS:
1) Log in to your Deriv account
2) Proceed to the deposits page here https://app.deriv.com/cashier/deposit
3) Open the "Deposit via bank wire, credit card, and e-wallet" section where you can filter by "Crypto"
4) Click on the desired Cryptocurrency icon
5) Enter your preferred deposit amount and make sure it meets the minimum deposit requirement
6) Scan the QR code or copy the crypto address provided on our Cashier page to make the transaction. The QR code is only for the address and the network you would have to choose manually. Upon depositing, please ensure that you are using the correct cryptocurrency and do not send any other currency to the address or QR code generated in the deposit section. Be reminded that if you wish to make multiple deposits, you are required to generate a new address or QR code for your deposits by refreshing the page. Each address is only for one transaction and if you have used the same address for multiple transactions, you may lose your funds.
7) Once you have done that, you can click on Check Status to confirm your deposit.
For further check refer to https://community.deriv.com/t/coinspaid-payment-method/28262