DESCRIPTION: On MT5, the “Ping” column, shows the latency of the trading server, the speed unit is “ms” which is a millisecond and a millisecond is a thousandth of a second. Basically, the lower the ping amount, the faster the connection is.
POSSIBLE REASON: Ping is related to the speed of connection for each server - a server closer to your location should present a higher speed of connection than others
RESOLUTION STEPS:
- If the ping is showing “n/a” that means there is no connection to the trading server.
- Please check if you are correctly logged into the account
- If you are logged into the account, check if there’s no firewall or antivirus blocking the network for the MT5 app.
For further check refer to: https://community.deriv.com/t/connection-speed-pings-of-mt5/31522