DESCRIPTION: When customers share payment methods, our system identifies that the method is registered to two accounts and immediately blocks the accounts' cashiers.
POSSIBLE REASON: If your cashier was locked because you shared your payment method with another user in the platform, please be aware that this happened because it is against our Terms & Conditions to share your payment methods. You should only use methods that belong to you to fund your account.
RESOLUTION STEPS:
- If you received the email informing you that your cashier is locked because you shared your payment method and are not the owner of the shared method. Ask the owner to contact us via LiveChat, WhatsApp, or Email so we can unlock both accounts. We would like to inform you that we only accept documents from the owner of the payment method.
- If you are the owner of the payment method and know which method was shared, you can respond to the email you received from our system by sending proof of ownership and your proof of identity if you have not yet age-verified your account.
- If you have any further questions, you can contact our Customer Support via LiveChat or WhatsApp. Be prepared to upload documents such as identity and proof of ownership, like a bank statement or screenshot of the method you shared.
Understand that after sending the documents, our agents will open a ticket, and it will be escalated to the responsible department, which will respond to you within 1 to 3 days.
We highly recommend you use your own payment methods for deposits and withdrawals.
To find more information please refer to Deriv Articles:
https://community.deriv.com/t/sharing-payment-method-is-not-allowed/27093/4