DESCRIPTION: You may have wondered why your bank transfer deposit has not reflect in your Deriv account.
POSSIBLE REASON: Deposits timeframe for bank transfers is 2 to 5 working days; some might take up to 15 working days to be credited in your Deriv account, due to banking reasons (ie.needed to pass through different intermediaries, banking holidays, banks cut-off time).
RESOLUTION STEPS:
1) If your deposit via bank transfer has been declined or you did not receive your funds after 15 working days in your Deriv account, you may contact us via LiveChat for further assistance,